1. What is an insurance contract?
The insurance contract is an insurance agreement.signed by the policy holder and the insurance company which stipulate the rights and obligations.
2.What is the insurer?
The insurer is refers to the insurance company which signed the insurance contract with the policy holder and responsible to pay the claim and insurance benefit.
3. What is policy holder?
The policy holder is refers to the person signed the insurance contract with insurance company and responsible to pay the insurance premium.
4. What is the insured?
The insured is refers to the person under the cover of the insurance contract.  If the policy holder purchase the insurance product for him/herself, the insured and the policy holder is the same person.
5. What is a beneficiary?
The beneficiary is the person appoint by the insured or the policy holder who is entitle to enjoy the insurance benefit, the policy holder and the insured can be the beneficiary.
6. What is insurance liability?
Insurance liability is the responsibility of the insurance company to pay the claim or the insurance benefit when the insurance accident occurred. The liability of personal insurance contract include: death benefit, survival benefit, disability benefit, sickness benefit, medical payments and so on.
7. What is liability exclusion?
Exclusion of liability is the scope of the accident which stipulates in the insurance contract that the insurance company is not responsible for, e.g the disability or death caused by insured as a result of a deliberate crime.
8. What is insurance period?
The period of insurance is stipulates in the insurance contract the duration since the insurance responsibility beginning to the termination.
9. What is insurance premium?
Premium is paid by the policy holder when purchase the insurance products.
The level of insurance premiums is related to the insurance liability, insurance period, insurance amount, also subject to the insured's age, gender, physical condition, occupation and other factors.
10. What is insurance amount?
Insurance amount is stipulates in the insurance contract when the insurance accident occur, the maximum amount the insurance company shall pay.
11. What is cash value?
Cash value is refers to the policy value of long-term personal insurance contract, usually means when the policy holder cancel the insurance contract, the amount refund to the policy holder by the insurance company.
12.What is Endowment Insurance?
Endowment insurance is a form of life insurance which pays out once it matures, regardless as to whether or not the insured is alive.
Endowment insurance has both protection and savings functions. If other conditions being equal, the savings features of endowment insurance is more prominent than permanent life insurance. As endowment insurance includes the death and survival benefit, if other condition being equal, the loading of endowment insurance is relatively higher than regular life insurance and permanent life insurance
People can use endowment insurance for things like planning for college expenses, setting aside money for retirement, and other situations
13.What is participating insurance?
Participating insurance is a kind of life insurance that insurance companies allocate its surplus to the policyholders according to a certain percentage, it has the following characteristics:
First, the policyholders will receive dividends.  Participating insurance company will decided a dividend distribution rate according to its actual operating situation each year, that is, customers can share the benefit base on the company's operating results.
Second, the dividend distribution method could be cash or dividend addition.  Distribution of cash dividends is in the form of direct cash surplus allocated to policyholders, insurance companies can provide policyholders a variety of ways to receive dividends, such as cash, premiums countervail, cumulative interest and so on.  Dividend addition is defined as to increase the sum insured every year of the entire insurance period.
Third, the dividend distribution is uncertain.  Dividends distribution level depends primarily on the situation of actual operating results of insurance company.
14. What is universal insurance?
Universal insurance is a kind of life insurance which set up investment accounts with guarantee profit, it has the following characteristics:
First, flexible payment method and transparent charges.  Generally speaking, after the policy holder pays the first premium, he can irregularly pay an unfixed premium.  At the same time, the insurance company discloses all fees charged to the policy holder.
Second, high flexibility, adjustable sum insured. Funds in account can be flexible drawn under the conditions of the contract.  In accordance with the contract, the policy holder can usually increase or decrease the amount of insurance.
Third, usually set the minimum guaranteed interest rate, settlement of investment income on a regular basis. These products provide a minimum income guarantee, share the return on investment with insurance company of the portion over the minimum guaranteed income.
15. Investment Range of Insurance Company？
Bank deposits and agreement deposit, government bonds, financial bonds, AA or above grade corporate bonds, treasury bonds repurchase and the central bank bills, real estate, and other forms of utilization of funds allowed by the State Council.
16. How to decide dividends distribution？
The company will calculate the available distribution of dividends based on operating conditions of the year. The Board will decide the final dividend program and announced to customers based on the current market competition situation and the long-term development objectives. An annual auditing will be took place by an independent accounting firm on distribution of dividends, dividend program will also be reported to the China Insurance Regulatory Commission for record.