Conservation Service

	Change of policy-holder:
	Applicant:policy-holder Application method:Go to service counter of the company Documents  1. Policy needed: 2. Identifications of new/old policy-holder   3. Postal passbook of new policy-holder Note:Change of paying account number shall be handled at the same time.
	Change of paying account number:
	Applicant: Policy-holder Application method: To pertinent postal outlets Documents  1. Policy  needed: 2. Identifications of the policy-holder   3. Postal passbook
	Correction of gender/birthday:
	Applicant: Policy-holder Application method: Go to the service counter of the company Documents 1. Policy  needed: 2. Identifications of the policy-holder   3. Identifications of the person whose information needs changing Note: In case of several changes, it is demanded to provide documentary evidences issued by establishments of residence management.
	Change of papers:
	Applicant: Policy-holder Application method: Go to the service counter of the company Documents 1. Policy needed: 2. Identifications of the policy-holder   3. Identifications of the person whose information needs changing Note: In case of several changes, it is demanded to provide documentary evidences issued by establishments of residence management.
	Change of contact:
	Applicant: Policy-holder Application method: Phone call, letter, go to the service counter of the company Documents needed: None Note: Relative information of policy shall be checked.
	Change of beneficiary for death:
	Applicant: Insured or policy-holder Application method: Go to the service counter of the company Documents 1. Policy needed: 2. Identifications of the applicant   3. Identifications of beneficiary Note: In case of application by policy-holder, it is demanded to provide a written guarantee signed by the insured and the original ID card.
	Withdrawal during cooling off period:
	Applicant: Policy-holder Application method: Go to the service counter of the company (application within 10 days since the date of sign or the date of post mark for receiving). Documents 1. A whole set of policy documents received(including policy brochure, envelope) needed: 2. Identifications of policy-holder Note: Withdrawal/surrender money shall be transferred to the previous paying account.
	Surrender/partial surrender:
	Applicant: Policy-holder Application method: Go to the service counter of the company Documents 1. Policy brochure needed: 2. Identifications of policy-holder   3. Identifications of beneficiary Note: 1. Withdrawal/ surrender money shall be transferred to the previous paying account.   2. Partial surrender shall only be accepted twice a year.
	Reissue of policy:
	Applicant: Policy-holder Application method: Go to the service counter of the company Documents needed: Identifications of policy-holder
	Withdrawal due:
	Applicant: Survivorship beneficiary Application method: One month before the expiration of policy, our company will send“notification of withdrawal due”.

Entrusted authorization

	1. In  case of authorization entrusted by applicant to others, the mandated person shall provide “authorization letter”by applicant, his own and applicant’s original identifications. If change of policy-holder or beneficiary is concerned in application, it shall be also demanded to provide authorization of policy-holder and the insured. Provided more than two people authorize to a same person regarding one matter, authorization letter can be provided separately, or provide a authorization letter signed by all. Allograph application shall be considered invalid. Our company has the right to reject, the one who signed for another shall bear all the legal consequences.
	2. Monetary transaction shall not be accepted in entrusted transaction. When handling withdrawal of money or payment, it is mandatory to assure the accuracy of account number of post saving.
	3. In case of diminution, surrender, change of policy-holder for reissued policy, it is mandatory for the policy-holder to handle in person. Entrusted authorization shall not be accepted.

Claims service

	Claims procedure accident happenscase reporting (preparation of documents)submission of application documentsregister and acceptance, checkend the case(inform customer)draw insurance benefit
	Case reporting Tel of reporting: 010-85288588-8 Reporter: policy-holder, insured, beneficiary, or relatives and friends, and other insiders of the people aforesaid Reporting method: phone call or go directly to our company  Content of reporting: name of the insured, policy number, process ,time, whereabouts of the case and situation of insured Timeliness of reporting: Report as soon as possible after the accident. The earlier you report, the easier to deal with the claims.
	Submission of claims application Applicant: beneficiary or authorized mandatory (for mandatory, authorization letter is needed) Application method: application in written form at our company Application document: 1. when the insured(when the insured become incapacitated person or limited capacity, it is the‘guardian’) or his authorized person apply to insurance money of total disability (1) Policy and other insurance proofs (2)  Household register proofs or identifications of the insured (3)  Medical certificate of total disability provided by a second-class or above hospital(inclusive) (4) Certificate for total disability caused by accident of the insured. If the medical certificate cannot prove the accident is the direct cause of total disability, other accident certificate shall be provided. (5) In case of application by guardian, it is also demanded to provide certificate of legal agency relationship, identifications of guardian and other pertinent documents. (6) If applied by mandated person, it is also demanded to provide authorization letter by the insured or guardian, identifications of mandated person and other pertinent documents. 2. Provided the insured pass away, beneficiary, other applicant for insurance benefit or authorized mandatory person ask for claims: (1) Policy and other insurance proofs (2)  Household register proof, identifications and proof of claims right of beneficiary and the insured (3)  Death certificate of the insured issued by police or a medical establishment; if the insured is declared dead, beneficiary or other applicants of insurance benefit shall present death certificate documents issued by People’s Court; in case of death of the insured by accident,the applicant shall provide accident certificate by relative organizations   (4) Write-off proof of the insured’s household register (5) In case of application authorized to mandated person, it is demanded to provide authorization letter by beneficiary or other applicant of insurance benefit, identification of authorized person and other pertinent documents.
	Register and acceptance, check The insurer shall check the integrity and validity of documents after submission by beneficiary or his mandatory. In case of lack of some documents, the applicant shall be asked to complete. Once the documents is complete, the insurer shall register, claim adjuster shall do the check and calculation.
	End a case When a case is ended, our company shall inform the applicant by phone and the notification shall be sent to applicant through registered mail.
	Withdraw insurance benefits The one who withdraws money: beneficiary or his mandate person Whereabouts of money: department of customer service of SFLI Documents needed: notification of claims, policy identifications of beneficiary, passbook of beneficiary for drawing insurance money. In case of mandatory to others, it is demanded to present authorization and identifications of principals and the mandated person. Payment method: bank transfer
	Complain for claim service
	Phone number: 010-85288588-6 Mailing add: Room 1206, Huabin International Building, No.8 Yong An Dong Li, Jiang Guo Men Wai Ave,Beijing, 100022 Complaint procedure: Customer complain through phone or mailSFLI contacts the customer whithin 2 working days  SFLI will make investigation about the complaintSFLI will make a decision about the complaint inform the customer about the result

Download

	Conservation change application
	Conservation change(address, postal code, telephone number)
	Authorization letter
	Claims application